Terms & Conditions
Welcome to Hearthstone Healing. By purchasing from our online store, you agree to the terms and conditions outlined below. Please read them carefully before placing an order.
1. Products
We currently offer three categories of products:
- Gift Certificates – delivered digitally via email.
- Digital Downloads – stories and meditations available for download after purchase.
- Candles – physical products, shipped to Canadian addresses only, or free local pickup.
2. Pricing & Payment
All prices are listed in Canadian dollars (CAD). Payment is due at checkout through the secure WooCommerce payment system.
3. Shipping & Delivery
- Candles: Shipped within Canada only. Processing time is typically [2-5 business days]. Shipping costs and estimated delivery times are shown at checkout.
- Digital Downloads & Gift Certificates: Delivered electronically or by email to the address provided at checkout. Please ensure your email address is entered correctly.
4. Refunds & Returns
I want you to be happy with your purchase.
- Digital Products & Gift Certificates: Because these are delivered instantly, they are generally non-refundable. However, if you experience a problem (e.g., download error, incorrect email delivery), don’t hesitate to get in touch with me and I’ll make it right.
- Candles (Physical Products): If your candle arrives damaged or defective, please notify me within [5 days] of receipt, and I will replace it or refund your order.
- General Policy: If you are unhappy with your purchase for any reason, reach out. As long as I am not out of pocket, I’m happy to issue a refund.
5. Responsibility
- Customers are responsible for providing accurate shipping and contact information.
- I am not responsible for delays caused by postal or courier services.
- Digital products are for personal use only and may not be resold, redistributed, or shared without permission.
6. Contact
If you have any questions, concerns, or refund requests, please contact:
[Info@hearthstonehealing.com]
